HAAS and the Small Business Part 2

In Part 1 on HAAS (hardware as a service), we discussed how an ongoing monthly fee for hardware as well as maintenance/support through a managed service provider (MSP) benefits both parties, the provider and the client.

The primary objection to a service like this from both parties is 'what happens if the computer is supposed to last 2 or 3 years and craps out in 6 months?' There are 2 answers to this question, immediate (or short term) and long term. The immediate answer is that the MSP needs to have a couple PCs on hand for immediate use that allow for a near immediate replacement so as to reduce disruptions. Part of the service the client is paying for is this peace of mind. Can the MSP charge a couple bucks more a month as a 'loss provision' to ensure they have extras on hand. You bet they can and as long as the client is well (and quickly) served, no one will object.

Since the financing period is so short, a 2-3 year maximum, all the PCs will still be under warranty. In fact, our hardware refreshing resources require it. So the long term answer is that a like kind exchange (or complete fix) will take place and as long as the specs are the same then it doesnt matter when the client swaps out whether or not there is a new model # from a replacement of a broken down unit.

These are typically the biggest objections we see to implementing a program such as this but after seeing how the problem is handled and how the overall cost of ownership is so low due to the inexpensive rate per month for the hardware, its a true win/win for everyone. In fact, the MSP usually gets to play the role of hero by stepping in and showing their true added value in their preparation and knowledge of the client's business.